Independent Experience & Strategy Consultant
- Advising on experience strategy, communications, storytelling, and customer engagement initiatives across consulting and independent creative projects.
Resume
Jorge R. Obando
Director of Product Design — Enterprise Platforms, AI, Systems
I design and govern systems that turn complexity into measurable business outcomes.
Ewing, New Jersey • jorgerobando@hotmail.com • 203-727-8979
LinkedIn • English / Spanish / Portuguese
Executive Summary
Director of Product Design with 25+ years of experience leading enterprise platforms, AI integration, and global design organizations. I operate at the intersection of strategy, systems, and execution—aligning product, engineering, and leadership to deliver scalable, outcome-driven platforms across regulated and complex environments.
Operating Scope
Operating Level
Director-level leadership across enterprise platforms and cross-functional teams.
Organizational Scope
Leadership of global teams (8–25), influencing distributed organizations across regions.
Business Impact
40% cost reduction, 60% faster time-to-market, 300% adoption growth across platforms.
Systems & Governance
Design systems, AI governance, and scalable operating models across organizations.
Experience
Director of Product Design
- Led design for AI-powered enterprise platforms in clinical research, improving decision workflows and operational efficiency.
- Established scalable design systems and governance models, increasing delivery consistency and reducing implementation variability.
- Aligned product, engineering, and executive stakeholders to drive platform strategy and measurable business outcomes.
Global Head of Product Design
- Led global product design across fintech and marketplace ecosystems serving millions of users across LATAM.
- Drove platform simplification and system unification, improving adoption and reducing friction across user journeys.
- Built and scaled distributed design teams, establishing operating models across regions and functions.
UX Design Consultant
- Led UX for enterprise servicing platforms, improving usability, task efficiency, and customer experience quality.
- Translated research insights into actionable design decisions within Agile delivery environments.
- Improved alignment between design and engineering through structured specifications and delivery workflows.
Senior UX Consultant
- Defined UX strategy for next-generation clinical research platforms, aligning complex workflows with user needs.
- Led cross-functional workshops and research synthesis to drive product direction and clarity.
- Improved execution readiness through structured design artifacts and system-level thinking.
Early Career Highlights
Senior UX Consultant
Wolters Kluwer
Senior UX Consultant
ACA Compliance Group
UX Designer Consultant
Audible (ACX)
Information Architect Consultant
Razorfish
Senior UX Architect Consultant
Prudential Financial
Senior UX / IA Consultant
DirecTV Latin America
Global UCD Lead
Boehringer Ingelheim
Senior Communications & Technology Advisor / Regional Coordinator
oneworld.net (UNDP Project)
Senior UX Consultant
Merrill Lynch / Bank of America
UX Designer Consultant
IDT Corporation
Interaction Designer Consultant
Healthwise
Information Architect Consultant
Dow Jones / WSJ
VP, Interaction Design
FTI Consulting
Senior IA Consultant
IBM
Information Systems Director
United Methodist Church
Information Architect / Interactive Media Producer
Kipany Productions
Principles
Clarity over activity
Systems over surfaces
Outcomes over artifacts
Alignment over scale
Simplicity under constraint
Signal over noise
Education
M.A. Corporate Communication — College of New Rochelle
B.A. Mass Communication & Psychology — Saint John Fisher College
Core Capabilities
Product Strategy • UX/UI Design • AI/ML Interaction • Design Systems • Enterprise Platforms • Digital Transformation • UX Research • Data-Driven Design • Agile / SAFe